Encountering BBC iPlayer displayed in Welsh can be surprising if you weren’t expecting it. This usually occurs due to settings related to your location or language preferences. Here’s a breakdown of the reasons and how to fix it visit bbc.com/tvcode:
1. Location Settings and IP Address
BBC iPlayer uses your IP address to determine your approximate location. If your IP address is registered as being in Wales, or if you’re using a VPN or proxy server that connects through a Welsh server, iPlayer might default to Welsh. This is because the BBC provides Welsh-language content specifically for viewers in Wales.
- How to check: If you’re using a VPN or proxy, disconnect it and try accessing iPlayer again. If the issue persists, check your device’s location settings. On most devices, you can find this in the system settings or privacy settings. Ensure your location is set correctly.
2. Language Preferences in Your Browser or Device
Your web browser or device’s language settings can also influence how websites are displayed. If Welsh is set as a preferred language in your browser or device settings, iPlayer might prioritize displaying content in Welsh.
- How to check (Browser):
- Chrome: Go to Settings > Languages. Check the “Preferred languages” list and remove Welsh if it’s there or move your preferred language (e.g., English) to the top.
- Firefox: Go to Settings > Language and Appearance > Language. Check the “Choose your preferred language for displaying pages” section and adjust the order of languages as needed.
- Safari: Go to System Preferences (on macOS) > Language & Region. Adjust the “Preferred languages” list.
- Edge: Go to Settings > Languages. Check the “Preferred languages” list and adjust the order of languages.
- How to check (Device – e.g., Smart TV, Streaming Device): The method varies depending on the device. Usually, you can find language settings in the system settings menu. Look for options related to “Language,” “Region,” or “Locale.”
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3. BBC Account Settings (Less Common)
While less likely, there might be a language setting associated with your BBC account. However, the BBC doesn’t typically offer a direct language preference setting within the account itself for iPlayer content.
- What to do: If you’ve checked the above options and the problem persists, it’s worth checking your BBC account settings on the BBC website just to be sure there isn’t an unusual setting. If you can’t find anything, contact BBC iPlayer support for further assistance.
4. Cookies and Cache
Sometimes, old cookies and cached data in your browser can cause display issues. Clearing your browser’s cache and cookies can resolve these problems.
- How to clear (Browser): The method varies slightly depending on the browser, but generally, you can find this option in the browser’s settings or history menu. Look for options like “Clear browsing data,” “Clear cache,” or “Clear cookies.”
5. iPlayer Interface Variations
In some rare cases, during updates or tests, the iPlayer interface itself might temporarily display elements in Welsh, even if your settings are correct. This is usually a temporary issue that the BBC resolves quickly.
- What to do: If you suspect this is the case, try accessing iPlayer again after some time. If the problem persists for an extended period, contact BBC iPlayer support.
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Fixing the Issue
By systematically checking these points, you should be able to identify the reason why your iPlayer is displaying in Welsh and correct it. Start with checking your location settings and browser language preferences, as these are the most common causes. If you’re using a VPN, disconnecting it is the first step. If all else fails, clearing your browser’s cache and cookies or contacting BBC iPlayer support are good next steps.
